MAGNETIC: Terms of Purchase
Hi, Caroline Copp here, I am so excited that you are planning to purchase MAGNETIC. Before you buy the Programme there are a few things you need to know about what you are purchasing, what you can expect and the support you will get from me.
Please read the terms below and if you have any questions once you’ve finished, please do not hesitate to get in touch and I would be happy to chat further.
Caroline x
Programme Terms: Key Details
The terms cannot be varied and in proceeding to purchase the Programme you will be deemed to have accepted these terms.
The terms and conditions set out below apply to the services offered by Caroline Copp Ltd. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Caroline Copp Ltd (“we”, “our” or “us”) provide services to you, as purchaser of the Programme.
The Programme is offered to wellness business owners in connection with their business and is intended to be purchased wholly or mainly for business purposes.
Programme Outline
MAGNETIC (“the Programme”) is a three-month live growth programme for experienced wellness professionals who have already created and sold an online offer and are ready to make their sales more consistent.
The aim of the Programme is to provide support and guidance to help you improve your messaging, grow your audience and build and test a more consistent and repeatable sales system around your existing online offer.
The Programme is designed for wellness professionals who already have an online offer which they have created and sold. It is not designed to help you create your first online offer from scratch.
The information and guidance shared will be based on Caroline’s experience of building and growing digital offers within her own business and supporting other wellness business owners to do the same.
Should you need specific or bespoke support outside the scope of the Programme then please contact us to enquire about our other services.
Programme Specifics
The Programme will run from 2 November 2026 until 5 February 2027, with a Christmas break from 19 December 2026 until 3 January 2027 inclusive.
The Programme includes:
- the complete MAGNETIC Growth System, delivered live for the 2026 cohort;
- approximately 90-minute live training sessions every fortnight;
- weekly Slack Office Hours;
- monthly live Q&A and troubleshooting sessions;
- DIY advertising training and support; and
- access to the Programme materials and recordings.
The live training and Q&A sessions will be led by Caroline Copp. From time to time Caroline may also be joined by members of her team or expert coaches and consultants who are specialists in relevant areas of online business.
Sessions will take place via Zoom or another similar video conferencing platform. Dates and times will be communicated to you separately.
Live training sessions will be recorded and uploaded to the Programme portal. From time to time technology may fail and a recording may be unavailable or of poor visual or sound quality, but we aim to record all relevant live sessions.
Unless otherwise agreed with us, your access to the Programme, including recordings and Programme materials, will end on 5 February 2027.
Slack Support
During the Programme you will have access to a private Slack space and Caroline will provide one designated Slack Office Day each week, excluding the Christmas break.
Slack support does not provide continuous or unlimited access to Caroline. Questions will be reviewed and responded to during the designated Office Hours and we make no guarantee that messages posted outside these times will receive an immediate response.
Advertising
The Programme includes training and support to help you understand how to use paid advertising within your business.
Any advertising spend, software or other third-party costs are not included within the Programme fee.
You are responsible for deciding whether to use paid advertising, setting your own budget and ensuring that your advertising complies with any rules or requirements applicable to you and your business.
We make no guarantee as to the performance of any advertising campaign or the number or cost of leads, enquiries or sales which may result.
Bonuses
Personal Growth Engine Audit
The first five purchasers who are offered this bonus will receive a Personal Growth Engine Audit, usually sold for £299.
Approximately one week before the Programme begins, you will be sent a form asking for information about your existing offer, messaging, audience and sales process.
Following submission, Caroline will personally review your information and provide a private Loom video identifying the five key gaps and/or opportunities she sees within your current Growth Engine to help you identify where to focus during MAGNETIC.
Provided you submit the requested information by the deadline given, we aim to provide your Audit before the first live training session. Where information is submitted late, we cannot guarantee that your Audit will be completed before that session.
Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members.
Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Programme with immediate effect.
Disclaimers
The aim of the Programme is to provide you with the tools, understanding and support to improve the growth system surrounding your existing online offer.
As a business owner your business is individual and personal to you and whilst the strategies and techniques which we provide are based on our experience, it is not intended that you will attend a training session, watch a video or use a workbook and instantly create a profitable or consistently growing online business.
We make no guarantees or claims as to the success of any member. Each individual is unique and their business and processes are unique to them.
The aim is that by working through the training and resources and taking advantage of all of the elements which the Programme has to offer you will have new information, strategies and techniques to help you improve your messaging, grow your audience and develop and test your sales system.
All information provided will be general information and guidance and whilst there will be opportunities to discuss your own business, you remain responsible for the decisions you make and the implementation of those decisions.
We are not responsible for any action or inaction which you take as a result of the information within the Programme. We are not responsible for any loss of opportunity or any investments which you make.
We make no guarantee that you will achieve any particular number of leads, enquiries, customers or sales or any particular level of revenue, profit, audience growth or return on advertising spend.
No content in this Programme should be construed as legal, financial, tax or medical advice. You are responsible for obtaining appropriate professional advice for your own business.
We ask that all members respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the actions of any members including for any disclosures made by members based on information shared within the Programme.
This retains the substance of Lucy's original disclaimer approach, including the important distinction between providing strategies and guaranteeing individual results.
Contact and Schedule
It is the intention that the Programme will run as set out above and that the training, live Q&A sessions, Slack support and Programme materials will be provided as described.
Should an unforeseen reason arise which causes a session to be postponed it will be rearranged as soon as reasonably possible.
We reserve the right to make reasonable changes to the dates, times, content or delivery of the Programme where necessary, provided that those changes do not materially reduce the overall services being provided.
Throughout the Programme we will be available by email via [email protected] and will respond as soon as reasonably possible during our normal business working days.
If you have a technical query relating to accessing the Programme please include “Tech” in the subject line of your email correspondence.
You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. Where we can we may respond to you out of hours but we make no guarantees that this will always be possible.
Payment Terms
The cost of the Programme is set at the time you purchase.
You may choose either:
£1,500 paid in full at the time of purchase; or
£1,650 paid in three monthly instalments of £550.
If you select the payment plan, your first payment of £550 will be taken at the time of purchase and the remaining two payments will automatically be taken from your nominated payment method on or around the same date in each subsequent month.
The payment plan is a facility allowing you to spread the full Programme fee of £1,650 over three payments. It is not a monthly membership or subscription which can be cancelled before all three payments have been made.
By selecting the payment plan you are committing to pay the full Programme fee and all three payments remain due regardless of whether you attend the sessions, access the materials or otherwise participate in the Programme.
If a payment fails, we reserve the right to suspend your access to the Programme until payment is brought up to date. Suspension of access does not remove your obligation to pay the outstanding balance.
Your place on the Programme is not confirmed until your first payment or payment in full has been successfully received.
Any third-party software, subscriptions, advertising spend or other costs which you choose to incur are not included within the cost of the Programme unless expressly stated otherwise.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which will be made available to you at or before checkout.
During the course of the Programme you may have access to confidential information, in particular the personal or business affairs of others on the Programme.
In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Programme. Following completion or removal from the Programme you remain bound by these confidentiality and privacy obligations.
Please be aware that training and Q&A sessions may be recorded and your name and image/video may be captured. The recordings may be made available to other members of the Programme.
If you provide or share information within these sessions about yourself or your business, that information may therefore be shared within the group.
Should you not wish to be recorded please ensure that your camera is switched off and your name field is changed to “Attendee” with your initial.
This is intentionally very close to the recording and confidentiality mechanism in Lucy's template.
Refunds and Cancellation
It is our aim that you will be completely happy with the Programme and find the content and support valuable. However, we appreciate that circumstances may change.
The Programme is sold to wellness business owners for business purposes and is intended to be a business-to-business purchase.
Once you have purchased the Programme and your place has been confirmed, there is no obligation on us to refund any amounts paid if you later decide that you no longer wish to participate or are unable to attend.
If you have selected the payment plan, cancelling your participation or ceasing to use the Programme does not cancel your remaining payment obligations and all remaining instalments will continue to be due.
If exceptional circumstances arise, please contact us as soon as possible and any request to transfer your place or make an alternative arrangement will be considered at our discretion.
If you are unable to attend a live session this does not automatically entitle you to a refund or to an individual replacement session.
We reserve all rights to cancel or reschedule the Programme, or an individual element of it, where reasonably necessary. Where possible an alternative date will be provided. If we cancel the Programme and are unable to provide the services purchased, a refund will be provided for the part of the Programme which has not been delivered.
Nothing in these terms excludes any rights or remedies which cannot lawfully be excluded.
This is the main area where I've deliberately departed from Lucy's original wording. Her membership template contains consumer cancellation provisions, whereas your Intensive terms were adapted to state that the offer is being sold to business owners for business purposes.
Intellectual Property
During your time as a member of the Programme you will be provided with Programme materials.
At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools within your own business but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.
You are not permitted to reproduce, sell, licence, teach or distribute our templates, frameworks, training materials or resources as your own product or as part of a competing training or coaching service.
Your access to the Programme and Programme materials is personal to you and must not be shared with another person.
Complaints
If you have a complaint about the Programme this should be made in writing to Caroline Copp at [email protected].
General
These terms represent the entire agreement between us in relation to your purchase of the Programme and supersede any previous discussions, correspondence or communications relating to the Programme, except for anything expressly agreed by us in writing.
No variation of these terms shall be effective unless agreed by us in writing.
If we choose not to enforce any right contained within these terms at any particular time, this does not prevent us from enforcing that right at a later date.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by English law. The Courts of England and Wales have exclusive jurisdiction over any matter and proceedings arising out of the Programme.
